Refund policy
We are happy to assist and manage all your return and/or exchange requests! Please note that there is no exchange or refund for special orders and designs.
Our return policy for unaltered ready-made products is valid for 1 day from the date of receipt of the product, and is valid only if the product is new, in re-saleable condition, consumable components and accessories are still sealed with the packaging and all packaging materials present. Based on this, it is refunded.
The replacement period is 3 days from the date of receiving the product.
Please note that return shipping costs will be deducted from the customer's refund amount.
Please ensure that the returned product(s) is accompanied by the order confirmation and a copy of the delivery note, along with all accessories and free gifts.
If you receive a defective product (such as if it was delivered to you with damaged or missing parts, or has any apparent damage), it can be returned and exchanged, or a full refund can be obtained upon approval.
Please remember:
Product(s) must be in its original packaging and unopened, with original product order confirmation, delivery note, accessories and free gifts.
If the customer has paid by credit card, the amount will be refunded to his account, and a confirmation email will be sent to him.
If the customer paid in cash, the value will be refunded by bank transfer by sending the bank account details corresponding to the customer's name on the website invoice.
If the customer loses their invoice within the 14 days, they can request a copy from our after-sales service team or call us at , and a copy of the invoice will be sent to them via email.
For more information, please do not hesitate to contact us. We are very happy to serve you.
Our return policy for unaltered ready-made products is valid for 1 day from the date of receipt of the product, and is valid only if the product is new, in re-saleable condition, consumable components and accessories are still sealed with the packaging and all packaging materials present. Based on this, it is refunded.
The replacement period is 3 days from the date of receiving the product.
Please note that return shipping costs will be deducted from the customer's refund amount.
Please ensure that the returned product(s) is accompanied by the order confirmation and a copy of the delivery note, along with all accessories and free gifts.
If you receive a defective product (such as if it was delivered to you with damaged or missing parts, or has any apparent damage), it can be returned and exchanged, or a full refund can be obtained upon approval.
Please remember:
Product(s) must be in its original packaging and unopened, with original product order confirmation, delivery note, accessories and free gifts.
If the customer has paid by credit card, the amount will be refunded to his account, and a confirmation email will be sent to him.
If the customer paid in cash, the value will be refunded by bank transfer by sending the bank account details corresponding to the customer's name on the website invoice.
If the customer loses their invoice within the 14 days, they can request a copy from our after-sales service team or call us at , and a copy of the invoice will be sent to them via email.
For more information, please do not hesitate to contact us. We are very happy to serve you.